Night-line intake
Tell us what failed, whether water is still moving, and whether you need Canada service tonight or on a planned window.
Symptom Page
Poly B vs PEX | Which Pipe Do You Have?
Poly B vs PEX is one of the calls we take after hours. We confirm what is in the walls before we quote a full repipe, so you are not paying to replace pipe that is already PEX. Below is what to do first, when it is a DIY pause versus a truck, and how the poly-B replacement is dispatched if the water, the drain or the heat will not wait.
Intake
What we sort on the first call
On an after-hours call we skip the slow proposal: your address, what to shut off, and what is damaged right now. Because we confirm what is in the walls before we quote a full repipe, so you are not paying to replace pipe that is already PEX, dispatch can usually give you a real arrival window across Canada. the poly-B replacement starts when we roll, not when the shop unlocks.
Work order
Four stamps on the ticket
On-site diagnosis
The technician confirms the source and whether a pinhole leak in grey pipe and a quote that never opened a ceiling has happened here before, so the fix matches the line in the wall.
Stop it / clear it / dry it
We carry out confirming poly-B vs PEX, planning a staged or whole-home repipe and replacing fittings and lines that are actually at risk, since we confirm what is in the walls before we quote a full repipe, so you are not paying to replace pipe that is already PEX.
Handover & next step
You leave with what was done, what still needs a return, and how to shut it down if it starts again before morning.
Before you call
What you will have sorted
- Whether this fits better than a weekday-only shop if you deal with homeowners with original poly-B piping.
- How confirming poly-B vs PEX gets handled across Canada.
- Why we confirm what is in the walls before we quote a full repipe, so you are not paying to replace pipe that is already PEX.
- What usually causes a pinhole leak in grey pipe and a quote that never opened a ceiling.
- When to stay on the night line versus booking a planned visit.
Related service and city pages
ServiceCityCityCityCityCity
Poly-B
Full poly-b visit.
Poly-B · Surrey
Dispatch if your address is in that city.
Poly-B · Richmond
Dispatch if your address is in that city.
Poly-B · Langley
Dispatch if your address is in that city.
Poly-B · Abbotsford
Dispatch if your address is in that city.
Poly-B · Chilliwack
Dispatch if your address is in that city.
Night-line questions
Good to know
Are you open right now?
The night line is staffed 24/7 across Canada. You get a window on the first call, not a voicemail.
What should I do before the truck arrives?
Shut off what you can safely shut off, keep people off wet floors, and tell us access. Because we confirm what is in the walls before we quote a full repipe, so you are not paying to replace pipe that is already PEX.
Is this a plumber or a restoration crew?
Tell us what is happening — the poly-B replacement is matched to the failure (leak, backup, flood or no heat) so you are not bouncing between two companies at 2 a.m.